Managed IT Services

Keep your IT infrastructure stable and scalable with SoftnCloud Technologies

15 years in IT, SoftnCloud Technologies properly implements and manages software and hardware components of IT infrastructure. We offer flexible SLAs for managed IT services your company needs.

Managed IT services is a cost-effective way to manage your IT infrastructure and software by outsourcing key IT operations and avoiding hiring full-time IT staff.

Managed IT Services SoftnCloud Technologies Delivers

We plan a scope of managed IT services individually for each client.

IT infrastructure assessment

  • Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
  • IT infrastructure optimization roadmap with tactical solutions to identified
  • IT infrastructure cost optimization.

IT infrastructure monitoring 24/7

  • Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
  • Reporting on the availability, uptime and response time of every infrastructure node.
  • Troubleshooting to maintain the infrastructure productivity.
  • Outsourced Network Operations Center (NOC).

IT infrastructure administration

  • User administration, regular software configuration and updates.
  • Management of servers, network, cloud and on-premises data centers, and
    cloud services.
  • Virtual desktop administration.
  • Vulnerability assessment.
  • Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.

IT help desk

  • L1 help desk – resolution of user issues.
  • L2 help desk – resolution of technical issues that don’t require code changes.
  • L3 help desk – resolution of technical issues at the code level.

Cloud management

  • AWS, Azure and multi-cloud infrastructure management.
  • Deployment of cloud infrastructures.
  • Applications and data migration to the cloud.
  • Cloud monitoring and optimization.

Managed application services

  • Application monitoring with a focus on critical metrics, like application availability and response time.
  • Application troubleshooting.
  • Application modernization (including application re-engineering, rearchitecting, redesign).
  • Application evolution with continuous delivery of new features and design

Managed DevOps

  • Deployment of CI/CD pipeline.
  • Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
  • Implementation of test automation.
  • Design of an automated monitoring solution.

Managed security

  • Security audits.
  • Vulnerability assessment.
  • Penetration testing.
  • Compliance program planning/assessment.

One Team for All Your IT Tasks

An MSP for companies with complex and dynamic infrastructures,
SoftnCloud Technologies can take care of all your IT components within a
range of services from daily monitoring and management to long-term optimization and evolution.